• All Enquiries

The Ultimate in Beauty and Lifestyle


About Us

The Urban Retreat Beautique is completely dedicated to your absolute satisfaction. If you have any suggestions or comments please email us at beautique@urbanretreat.co.uk

The Urban Retreat Beautique website is owned and operated by Urban Retreats Ltd.

Registered office

Urban Retreats Ltd
Barbican House
26-24 Old Street
United Kingdom
Urban Retreats Ltd is registered in England with company number 2849316.

Headquarters office

The Urban Retreat Beautique
1 Horse Guards Avenue
United Kingdom

These Terms and Conditions govern your use of The Urban Retreat Beautique website (“www.beautique.com” or “www.urbanretreat.co.uk/beautique”) and your relationship with The Urban Retreat Beautique (“Beautique”, “we” or “us”). Please read them carefully.  If you do not agree to these Terms and Conditions, please do not register for or use The Urban Retreat Beautique website. By using The Urban Retreat Beautique website you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights

All product pricing and Gifts with Purchase on The Urban Retreat Beautique may vary from our Salon locations. Given this, our Salons will not be able to price match with products found on The Urban Retreat Beautique and you will be charged the price found in store at our Salon locations.

Contact us

The best way to contact us is via email at: beautique@urbanretreat.co.uk
Before you do, save time by checking our frequently asked questions in case you find the information you need there.

You can always give us a call on: +44 (0)20 7893 8333

Or send any correspondence to:
Beatique Customer Services
Urban Retreat Warehouse
Unit 5
13-15 Sunbeam Road
NW10 6JP
United Kingdom

For PR enquiries please email: pr@urbanretreat.co.uk

If you would like to sell your products on The Urban Retreat Beautique please email us at: brands@urbanretreat.co.uk

If you would like to work for us, do check out our vacancies at: www.urbanretreat.co.uk/the_beautique/jobs.aspx

Accuracy of content

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered including VAT at the current rate and delivery charges as set out in the delivery options section of this website.

We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith.

All images of products on this site are purely for graphical representation only. Whilst every effort is made to ensure the accuracy of the information, we accept no responsibility for inaccurate images of products or images differing from actual products received.


All items are subject to availability.  Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website.  We do not hold back orders for unavailable merchandise and we will inform you as soon as possible if the goods you have ordered are not available. All offers and promotions are available while stocks last.  If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible and refund or credit any sum paid by you.

There will be some times when your access to The Urban Retreat Beautique website is restricted to allow for repairs, maintenance or improvements. If you find a fault, please let us know by contacting beautique@urbanretreat.co.uk

Placing an order

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.  Please note that a credit or debit card is required at this stage.

Ordering errors

You are able to correct errors on your order up to the point at which you click on “Process My Payment” on the final page of our ordering process.

Acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this.

If an item is out of stock, the website will not let you order this item.  Our acceptance of your order will take place upon payment for the product(s) ordered. If you require any information concerning your order please email us at beautique@urbanretreat.co.uk quoting your order number. We reserve the right not to accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please remember that once we accept your submitted order for merchandise on this website, there will be a legally binding contract.


The price of our products is as shown on our website. The total price, including delivery, will be shown at the ‘checkout’ prior to submitting your final order. If, by mistake, we have under-priced a product, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or canceling your order.  If you cancel, we will refund or recredit any sum paid by you.

All our prices are in UK pounds.  We accept all major credit cards.  Payment will be debited and cleared from your account at the point at which your order is dispatched.

Credit Card Security

 All credit/debit card numbers are encrypted in the software when the order is placed, using 128 bit SSL encryption to secure the transaction between us and the user. All data is then passed directly to the Barclays MPI ePDQ payment engine again using 128 Bit SSL encryption and is stored within a Barclays Group Security approved infrastructure.  The card number details are never stored by The Urban Retreat Beautique, providing added security.

Your credit card company may also carry out security checks to confirm that your order is genuine.  If the issuer of your payment card refuses to pay or does not for any reason authorise payment to The Urban Retreat Beautique, we will not be liable for any delay or non-delivery of merchandise. Risk in the merchandise transfers to you upon delivery.

All orders are subject to our own security and credit card verification procedures.  Urban Retreats Ltdreserves the right to withhold any order that has failed to be verified.  Should there be any problem with verification of your card details you will be notified during your payment transaction being cleared by Barclays ePDQ and then by email.

We confirm that we comply with the PCI DSS standards.
SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.



Please be aware there will be a slight delay in order dispatches. Normal dispatch time will resume from Monday 29th June.

Should you require a faster delivery service you may select alternative delivery options at "checkout" prior to confirming your order.

Packing and Delivery charges are:

  • UK First Class delivery £3.50 (1-3 working days)
  • UK Courier Delivery (Guaranteed next day) £5.95 Only available when ordering before 2pm Monday-Thursday. Not available on fragrance products.

We also deliver internationally. The charges for Europe are as follows:

  • Europe Zone 1 (Belgium, Denmark, France, Germany, Greenland, Ireland, Luxembourg, Netherlands)
    • Standard Delivery £7.50 (3-5 days)
    • Premium Delivery £15.00 (2 days)
  • Europe Zone 2 (Austria, Czech Republic, Finland, Iceland, Italy, Liechtenstein, Monaco, Norway, Poland, Portugal, Spain, Sweden, Switzerland)
    • Standard Delivery £8.50 (5-7 days)
    • Premium Delivery £17.00 (3-4 days)
  • Europe Zone 3 (Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Ukraine)
    • Standard Delivery £8.95(6-8 days)
    • Premium Delivery £17.00(3-5 days)

For the Rest of the World:

  • Standard Air Mail £10.95 (10 days)
  • Faster Courier Delivery £25.00 (2 days)

All orders over £35.00 are RECORDED and this delivery service requires a signature so please specify an address where someone will be able to sign for your parcel. 

Reasonable allowance should be made for orders made over the weekend and at National Holidays. We do our best to deliver within 30 days of the date of your order but if we cannot do so we will inform you as soon as possible and you will be entitled to cancel the order.  If you do so we will refund or re-credit any sum paid by you.  We shall not be liable for loss occasioned by any reasonable or unavoidable delay.

*Unfortunately due to international delivery restrictions out of our control we are unable to ship perfumes, aerosols or nail polish outside of the UK.

Returns Policy

Returning Unwanted items

For hygiene reasons we can only accept returns on items that have not been opened*, used or tampered with. All UK returns must be received back at our warehouse address within 30 days of the date your order shipped from us (that's the date and time you received your dispatch email). For international orders, packages must be received by our warehouse within 60 days of the date your order was shipped from us. Please email us at beautique@urbanretreat.co.uk notifying us that you intend to return the items to us. You must return the products to us at the time of cancellation and we will credit your credit/debit card with the price of the products within 30 days after we have received the notice of cancellation. We will notify you by email once your refund has been processed. We regret we cannot refund any of the original packing and postage costs however we do include a postage stamp in all our UK orders so returning is free and easy, for international orders our policy is slightly different, please contact our customer service team at beautique@urbanretreat.co.uk to advise you on the best return method.

*Due to health code regulations all Vicki Ullah hair pieces cannot be returned or exchanged. Any items returned to us will be discarded and no refunds or exchanges will be issued regardless of condition or packaging.

Damaged or Faulty Items

We take great care in packing our orders to ensure items are received in the same condition as they leave us. On the rare occasion damaged or faulty items are received it is our intension to resolve this issue as soon as possible. Please contact at beautique@urbanretreat.co.uk if you consider the item you have received is damaged or faulty and where possible please provide an image. We will then advise on what to do next.


To return an item to us, please use the returns form that was included in the documentation you received with your order. Please include your details including your name, email address, the order number and the reason for the return. Please ensure that any returned goods are properly packed to avoid breakages. You should return products to Returns Department, Urban Retreats Ltd, Unit 5, 3 St Leonards Road, London, NW10 6SX, UK, enclosing the returns form. Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage) using the pre-printed shipping label supplied with your order documentation. For further information and assistance please contact beautique@urbanretreat.co.uk

Wrong Item Received

On the rare occasion that the wrong item has been sent to you please contact our customer service team at beautique@urbanretreat.co.uk, it is our intention to resolve this matter as quickly as possible and we will advise you on returning the wrong item to us so we can swiftly send you the correct one.


If you are unsatisfied with any aspect of your order please contact us at beautique@urbanretreat.co.uk to let us know.


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We will never collect sensitive information about you without your explicit consent.

The personal information which we hold will be held securely in accordance with our internal security policy.

How do we use your information?

When you interact with The Urban Retreat Beautique website, we sometimes collect personal information about you. This section tells you what to expect when we collect your personal data, how we use it and what is the scope of it. It applies to visitors of our website and people who use our services: for example, people who subscribe to our newsletter, place an order with us, write a review, ask a question.

When someone visits The Urban Retreat Beautique we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source.
We also collect personally identifiable information through our website, whenever we do this we will explain what we intend to do with it. For example, when you place an order or buy a gift voucher for a friend we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.


Our site uses cookies to facilitate some of the sites functionalities, but also to allow us to analyse generic visitor behaviour. Just to enumerate some, we use cookies to remember the contents of your shopping cart and to allow you to interact with social networks like Facebook, Twitter and Pinterest. We collect data about visitors behavious on our site's, but when analysing this information we are not interested in individuals, but our visitors as a total.

What are cookies?

Cookies are small text files, typically of letters and numbers, that are placed on your computer by websites that you visit. Each website can send its own cookie to your browser if your browser's preferences allow it, but your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.

Users have the opportunity to set their browser to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to that user and accordingly they may not be able to take full advantage of all of the website's features.

To read more about browser cookies, check out the information provided by the Interactive Advertising Bureau at http://www.allaboutcookies.org , you will find also how to change your browser's cookie preferences.

How do we use cookies?

Some cookies we use are stricly necessary for the function of the website, like remembering the items in your shopping basket while you navigate the website or through the ordering process.
We also use so called 'analytical cookies' which collect anonymous traffic data about your use of this website, like your operating system and browser version you using, which pages you visit. Analyzing these helps us provide a more personalized user experience for you, help us improve the site and the services we offer.
Other cookies allow you to interact with social networks like Facebook, Twitter or Pinterest.

Your Privacy Choices

  • You may review and correct your personal information and preferences by accessing your Account on The Urban Retreat Beautique or alternatively, you can check the information that we hold about you by emailing us at beautique@urbanretreat.co.uk. If you find any inaccuracies we will delete or correct it promptly.
  • You may opt-out of emails from us : to do this, click on the unsubscribe link placed at the bottom of each of our newsletters.
  • You may turn off cookies in your browser : click on the "Help" menu of your web-browser or visit the http://www.allaboutcookies.org website to find out how to change your cookie preferences.

How to enable cookies in your browser.

  • Chrome
      Google Chrome
    1. Click on 'Tools' at the top of your browser window and select Options
    2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
    3. Now select 'Allow local data to be set'
  • Firefox
    1. Click on 'Tools' at the top of your browser window and select Options
    2. Then select the Privacy icon
    3. Now select 'Remeber History' from the drop down
  • Internet Explorer
      Internet Explorer
    1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click the 'Privacy' tab
    2. Your Privacy level now needs to be set to Medium or below, which will enable cookies in your browser
    3. Settings above Medium (i.e. Medium High) will disable cookies
  • Opera
    1. Click on the 'Opera' icon at the top left of the browser
    2. Select 'settings' > 'Preferences' from the drop down menu
    3. Now click the advanced tab and under cookies select 'Accept cookies'
  • Safari
    1. Click the edit tab at the top left of your screen or the cog logo from the top right
    2. Then choose 'preferences' from the dialogu pop-up box
    3. The make sure Block cookies 'From third parties and advertisers' is selected

The following table explains what cookies we use and what is their purpose.

Cookie Name Host Purpose Category
(International Chamber of Commerce guide)
More Information
ASP.NET_SessionId www.urbanretreat.co.uk This cookie uniquely identifies the current clients to the Web server. By using this the website will remember the items you placed in your shopping basket. Strictly necessary
.URAUTH www.urbanretreat.co.uk By using this the website will remember the fact that you are logged in. Strictly necessary
.urbanretreat.co.uk These are Google Analytics Cookies, used by the service offered by Google that generates detailed statistics about the visitors to a website. Performance Privacy at Google
These cookies are linked to services provided by Twitter. Twitter provides these services in return for recognising that you have visited our website. Targeting Privacy at Twitter
facebook.com These cookies are linked to services provided by Facebook, such as the Facebook 'Like' button. Targeting Privacy at Facebook
_pinterest_sess .pinterest.com These cookies are linked to services provided by Pinterest. Pinterest provides these services in return for recognising that you have visited our website. Targeting Privacy at Pinterest

Data Protection and Registration

We are registered under the Data Protection Act 1998 (Registration P29375346) and are fully committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.

In order to make a purchase through The Urban Retreat Beautique website or to use some of the services or features made available to you on our website you will be required to register.  When you register with The Urban Retreat Beautique you must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us promptly of any changes to the information that you provided when registering as a Beautique member by updating your personal details in the Beautique members’ area.  We may change registration requirements from time to time. 

When you register to use The Urban Retreat Beautique we will ask you for a password. You must keep this password confidential and must not let anyone else use it. You are responsible for all activities and orders that are submitted using your password. If you think anyone else has your password, please let us know so that we can cancel it.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service.  When you make a purchase from our website, we collect certain personal information from you – for example and not limited to, your name, email address, payment address and details.  All such information is held on our secure servers. 

We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to other trusted traders unless you agree.  We will never collect sensitive information about you without your explicit consent.

Please note that we will never email you to request your payment details. Should you receive any suspicious emails from The Urban Retreat Beautique please forward them to beautique@urbanretreat.co.uk for investigation.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you are under 18, we require that you inform a parent or guardian about Beautique’s privacy policy as well as requiring their consent to the privacy policy before ordering on line.

If we intend to transfer your information outside the EU (European Union) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. By visiting The Urban Retreat Beautique, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.


In order to be entered into any of our online competitions all entries must adhere to the house competition rules. Entries will only be accepted if the competition requirements have been filled out. Entry requirements will change depending on the competition but usually we will expect entrants to provide an answer to a question, their name, and email address. All competition entrants will automatically be added to the beautique.com newsletter mailing list, by entering the competition all entrants agree to this and have the option of opting out via the opt-out button on the first email sent to them. Winners will be picked either according to the individual competition rules or at random. Prizes will only contain what is listed in the competition description and nothing else. In the case where beautique.com are no longer able to provide the prize, the winner will be provided with an item that matches the value of the original prize. Travel costs of prizes will only be provided if declared in the competition’s description.

Twitter Competition Rules:
1. Users with ghost accounts and several different accounts they enter from will be ineligible to win
2. Users posting the same tweet repeatedly will be ineligible to win
3. Only entries using the relevant hash tag are eligible to win
4. All users entering must comply with the full Twitter Rules


The Urban Retreat Beautique may withdraw any part of the website, or may refuse you access to the web site at any time if we consider it necessary.   We reserve the right to change these terms and conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the courts of England (or any other part of the UK were you reside). Any contracts between you and us are concluded in English.

The purchase of merchandise through The Urban Retreat Beautique website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

urbanretreat.co.uk uses industry standard cookies. By continuing to browse the site you are agreeing to our use of cookies. For more information please read our privacy policy