At Home Experience

Your Experience

What we Offer

Urban Retreat at Home combines the indulgent experience of a trip to a glamorous spa, with the quality of service and results you would expect from an elite level beauty professional, all from the comfort of your own home. From your beautifully presented therapist, trained to the highest Urban Retreat standards, to the personal welcome pack complete with gown and slippers; from scented teas to a choice of background music playlists; from fragrant room sprays to set the scene to professional and considered advice. Urban Retreat at Home has thought of every detail to transform your treatment into a total beauty experience.

Etiquette

Maintaining our high level of customer service at all times is paramount to us and therefore we would kindly ask you to note the following:

An email will be sent prior to your appointment to outline:

  • Anything to be avoided or considered prior the treatment to ensure you gain maximum benefit from the visit
  • Advice regarding the best place in your home to have the treatment carried out
  • Questions regarding what you are hoping to get from the treatment

We would be very grateful if you would give these points careful consideration as it will ensure that your experience with us is of the highest standard. If you need to cancel your appointment, we ask you to do so 48 hours in advance. If this is not possible it may be necessary to charge you for the appointment. Payment for appointments is generally taken in advance.
If access to your property or parking near your property is difficult, we would be grateful if you could indicate this at the time of booking, to avoid unnecessary delays.

Your therapist will arrive ahead of the treatment start time to allow preparation time. If you are likely to be late getting back to your house for any reason, we would be grateful if you would call our team and inform them. Our therapists will, of course, clear up after themselves and ensure your home is left as they found it. If you wish to extend your appointment ‘on the day’ please discuss this with your therapist and, if they are able to do so, they will accommodate your request.

Everything you need

If it’s a gift you need, we have fabulous gift vouchers that we will send either to you or directly to the lucky recipient. For all your product needs visit our online beauty portal The Urban Retreat Beautique – but make sure you use the code your therapist gives you to receive your discount. Time is a very precious commodity but the great news is that, at Urban Retreat at Home, we offer ‘packs of time’- purchase anything over 6 hours in advance and the benefits will go beyond your well-being.