At Home Testimonials


Philippa was absolutely fantastic.

Very relaxed, friendly and skilful. Both my husband and I thoroughly enjoyed our massage experiences. Having had numerous massages in the UK and abroad we found Philippa among one of the best masseuses we have experienced.

We will definitely recommend her to friends and family, and we hope to have another massage very soon.

Another plus point is that we could relax in our own home and not have to drive - just continue to relax after the massage in the comfort of our own home. Very professional but welcoming service.

Thank you so much Philippa.

Mrs Katherine Burgess

Caroline is a brilliant masseuse!

I have had massages all over the world, Ayurvedic, Thai, aroma oils but it’s hard to find a decent masseuse who knows what they are doing, understands the way the muscles work and can adapt their technique depending on the body they are treating. Caroline does all of this with ease.

Not only that, she comes to your house at a moments notice and on a Sunday! When I called her I not only had a back muscle spasm, I had a very sore knee too. 1 hour of her massage and it had all disappeared. Amazing!

I cannot recommend her highly enough. Book your appointment today!

Matt Tamayo-Myerson

I wanted to thank you so much for coming all the way out to Lympne to put on the most wonderful pamper party for me, my mum and bridesmaids on the evening before the big day. We had a brilliant time and were so impressed with everything. It really was the perfect start to the best day of my life. I actually managed to get over 6 hours' sleep after the best massage I have ever had - a priceless experience for any bride-to-be from what I have heard! I was already recommending you at my wedding and will be doing so to anyone and everyone!”

Amber Nuttal
Affiliate & Loyalty Manager

What a wonderful experience; such a treat. Caroline was heaven: on time, efficient, charming and a really lovely masseur."

Nikki Stonebank

I have been treated to a superb Urban Retreat at Home experience with Philippa who was extremely professional and ensured I was looked after, not only providing an amazing Murad facial, but also extra special touches such as candles, fragranced room spray and warmed slippers. I felt totally relaxed and pampered without leaving home- fantastic!

I will definitely recommend Philippa to my friends and family and am already planning my next treatment. Thanks Philippa for a lovely afternoon."

West Yorkshire

Being an extremely busy executive and mother of two usually means that any spare time for my own pampering or beauty needs is almost non-existent. Despite my best efforts to find the time to drive to a spa regularly, it just didn’t happen.
When I heard about the Urban Retreat @ Home service I was so excited to think that perhaps finally, between those many meetings or once the children are in bed I could finally enjoy some me time in the comfort of my own home.
From my first visit with Caroline, she made me feel relaxed and at ease. The entire service was so professional that I completely forgot that I was in my lounge and truly felt that I could have been in any 5 star spa. Thank you so much for your wonderful service and I look forward to enjoying the service again soon”

Maureen Hockley
MD of Joy Ltd

Urban Retreat at Home is the most luxurious, relaxing experience without the huge price tag and Melissa Lee is the best ambassador they could have.
You get an outstanding luxury spa day without leaving home. Melissa comes to the house with everything needed for the treatments, sets everything up and then once finished, tidies everything away again, leaving you to relax in your own lounge. Amazing.
I can't wait to book again."

Antony Hawman
Brand Partnership Director,

What a revolution this has been!! I am totally converted to the world of mobile beauty. You turned a part of my home into a salon. But the salon that had everything I wanted: the smell, the flowers, the relaxing atmosphere, calming music...
To make matters even better I didn’t need to face the world after my facial. Therefore I could leave the product on without interrupting its work with make-up and pollution.
Your lovely, calming and reassuring nature and impeccable knowledge were an added bonus. Thank you again and see you in a few weeks!”

Jana Kulenovic
Store Manager Kate Spade, Sloane Sq

I wanted to thank you so much for the truly excellent manicure you gave me yesterday. ‘Urban Retreat at Home’ is such a brilliant idea for all of us busy working women! It was lovely to receive such a professional treatment from Caroline and to feel so pampered in my own home. The little touches such as the herbal tea, soothing music and fragrant candles all added to the wonderful experience, made extra special by your warm friendly personality. I shall certainly be recommending you to all of my friends and colleagues.”

Susan Mahy
Board Director - Marketing & Events, CEW (UK)

What a treat to have such a professional therapist, Melissa, come to my home for an afternoon of pampering treats. Everything was done with such thought, from the candles to the music, the robe and slippers to the hand-blended tea afterwards. My massage was blissful, the facial gave me immediate results and the manicure lasted for almost two weeks. I will certainly be making Urban Retreat at Home part of my routine.”

Trudi Collister, EC1

I just wanted to send you a BIG THANK YOU from all of us here at Quintessentially for arranging yesterday’s treatments with Charlie and Melissa. They transformed our lower ground ballroom into a tranquil haven, with candles and music and they even managed to make the ropey table that I found look like it had been brought from a luxury salon. I was really impressed – we all were.”

Clare Gardner
Member Benefits Manager, Quintessentially

A belated but very BIG thank you for my fabulous pedicure on Friday! It was lovely to meet you and I think your Urban Retreat at Home is fantastic and I'm not surprised you've already got so many loyal clients. My pedicure is great and I have been admiring my toes a lot at yoga!”

Jo Arthur


Rebecca Barnes - ‏@RebeccaBjourno

Feeling stressed, achy, frazzled? Four words: Urban Retreat at Home... @UR_atHome

Zoë Miranda - @Zoe1232

Beyond excited about my home spa experience tonight thanks to Caroline Carter - Urban Retreat at Home :) x

Rebecca Barnes - ‏@RebeccaBjourno

@purelochside, @UR_atHome, @TheTrafalgar. Thank you for a fabulous massage - it really eased my aches and pains! Loved the products too!

Josephine Fairley - @jojosams

Just rolled off couch and into bed after AMAZING massage from @carolinecarter via @ur_athome zzzzzzzzzzz

Amber Nuttall - ‏@ambernut

Massage @UR_atHome most wonderful way to start a weekend and help me through my 30 day challenge @hotbikramyoga for @Bluemarinef

Katherine Bryant - ‏ @Katherine_Coach

Wow @UR_athome I have visited you in Harrods and now you'll come to me? What luxury! I am now thinking of a reason to treat myself . . .

Fiona Hughes - @SohoPRgirl

@UR_atHome you guys have just made my day... thank you!!

Tracey McAlpine - @Fighting_Fifty

@UR_atHome have the loveliest therapists. X

Tracey McAlpine - @Fighting_Fifty

@UR_atHome So good to have you following. @MelissaLee42 did my nails yesterday they look gorgeous sparkling as I hit the keys! x

Maddie Chester ‏- @MaddieChester

Best morning manicure ever with @UR_atHome Thanks so much!! X

Maddie Chester ‏ - @MaddieChester

Just had the most amazing Urban Retreat @ home massage! #purebliss

Trudi Collister ‏ - @fragrantfriend

Have just had 3hrs of message, facial and mani from Urban Retreat at Home - absolutely blissful and I will be booking regularly.

Lauren Stevenson ‏ - @PRmywardrobe

@UrbanRetreatPR @antonyhawman Happy New Year and Happy Friday. I'm still banging on about my @UR_atHome experience - it was amazing! X

MadeForMums Local -‏ @MFM_Westminster

@UR_at_Home Well, what mum could resist being pampered at home!

Emily Mathieson ‏ - @emilymtraveled

Gorgeously manicured. Thanks to @UR_at_Home for stopping buy Vogue House today. Come back soon?

Staying Cool - ‏@staying_cool

@UR_atHome One of our press day journalists said that yours was the best manicure she's ever had and it lasted a week. Review on its way!

Lauren LV - ‏@lml7890

Urban retreat comes direct to your crib?! Amazing news for busy bees @UR_atHome

Blaine Pike - ‏@blainepike

Just had an AMEZZIN massage at @tmwagency, thanks to the guys at Urban Retreat: :) #KNOTSBEGONE

TMW Community - ‏@TMWCommunity

We are getting amazing massage & manicure here at TMW! #tmw #urbanretreat. Thank you! What a lovely work day.

The Chambers - ‏@the_chambers

happy staff today getting pampered by @UR_atHome :) cant wait to offer it to all our guests! x

BigTone - ‏@_BigTone

Had an awesome massage from @UR_atHome in the @tmwagency office here on King's Road. Want a massage too? Give them a call. #lig

Fabulousmagbeauty - ‏@Fabmagbeauty

Check out this office party treat @UR_atHome

Jana Kulenovic - ‏@jana_kulenovic

Thank you @CarolineLCarter @UR_atHome What an amazing service! Not sure if I enjoyed my facial or massage more! See you really soon :))) x

Emily Jerman Fashion - ‏@emilyjerman

Can't think of a better beauty treat than to be visited by @carolinelcarter of @UR_atHome. Facial, pedi, heaven

Josephine Fairley ‏@jojosams

@CarolineLCarter LOVED that hand massage - just what the wrist doctor ordered! Thanks...