How to Book
Phone one of our specially assigned Urban Retreat at Home agents at our Call Centre on +44 (0)844 793 8344, and we can advise on which therapist or service you might like to book for. An email will be sent prior to your appointment to outline:
1. Anything to be avoided or considered prior the treatment to ensure you gain maximum benefit from the visit
2. Advice regarding the best place in your home to have the treatment carried out
3. Questions regarding what you are hoping to get from the treatment.
If access to your property or parking near your property is difficult, we would be grateful if you could indicate this at the time of booking, to avoid unnecessary delays. If you need to cancel your appointment, we ask you to do so 48 hours in advance. If this is not possible it may be necessary to charge you for the appointment. Payment for appointments is generally taken in advance. Your therapist will arrive ahead of the treatment start time to allow for preparation time. If you are likely to be late getting back to your house for any reason, we would be
grateful if you would call our team and inform them. Our therapists will, of course, clear up after themselves
and ensure your home is left as they found it.
If you wish to extend your appointment ‘on the day’ please discuss this with your therapist and, if they are able to do so, they will accommodate your request.