Call Centre Advisor

Primary Objective

OBJECTIVE

The call centre is the first stop in every guests experience. You will welcome our guests with warmth, serving them with efficiency, knowledge, friendliness and a compassionate attitude. You will deliver positive and professional customer service that will set the tone for the rest of their experiences within the Urban Retreat

Key Skills

Essential Skills

• Minimum of 2 year previous call centre experience
• Ability to demonstrate excellent telephone skills
• Experience of taking the initiative and taking a positive and practical approach to problem solving
• Good command of English is essential, foreign languages desirable but not essential
• Possess excellent literacy and numeracy and written and verbal communication skills
• Experience and ability of sales and promotions
• Demonstrate attention to detail and time management
• Strong team working skills, able to work to shared objectives and procedures
• Knowledge of Microsoft Office, Word and Excel

Desireable Skills

• Experience of Call Centre duties in addition to face to face customer services
• NVQ 3 in Customer Services
• Mathematics and English GCSE grade C or higher or equivalent
• Conversant in language/s other than English especially French

Attributes

• Professional and pro-active attitude
• Demonstrable commitment to best practice in customer service
• Calm, patient and polite manner
• Flexibility
• Ability to work well within a team and also under own initiative
• Ability to manage workload unsupervised
• Committed to providing excellent customer care
• Attention to detail
• Clear speaking voice
• Quick to learn