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Have you ever had a query or concern about something beauty related? Ever wondered about your hair, skin, nails or make-up? Ask me and I’ll seek out the answer for you with my little black book of Beauty Experts exclusively from Urban Retreat at Harrods. Anything that the pack doesn’t tell you, the internet isn’t clear about, or that you feel unsure of can be asked and answered here – type in your question below and by publishing the questions we can all live and learn with The Urban Retreat Beautique.

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  • Skincare Routine Revival
    15 January 2014
    Hi I'm interested in a new skincare range and I'm looking at Aurelia and Gazelli which would you recommend
    Question posted by: Yvonne
    Hi Yvonne, thank you for your question. We have plenty to recommend and I will certainly be getting back to you with a detailed email later today! If there is anything else you need to let us know about your skin in the meantime, please do get in touch.
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  • Eye care. We care.
    12 December 2013
    I have had eyelash extensions but the skin under each eye has been irritated by the pads used during treatment. Any suggestions how to help this please?
    Question posted by: Susie
    Hi Susie, of course we can help with a recommendation. HealGel Eye is a great eye care product to soothe and nourish the delicate skin of eye contours. Initially formulated as an aftercare range following cosmetic surgery, HealGel's products have been developed by Plastic Surgeons with the aim of encouraging skin healing. The Eye Gel is suitable for sensitive skin and alongside healing, promotes beneficial anti-ageing properties too so skin is not only left less inflamed but more radiant too. Aside from that, avoid touching or rubbing eyes, avoid any eye make-up for the time being and ensure your skincare routine for your eyes is extremely gentle. Do not use any harsh, drying eye cleansers or products and protect eyes from any direct sunlight when outdoors to avoid further aggravating the sensitized areas.
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  • The Next Best Thing
    05 December 2013
    Hi, I have used Creme de la Mer SPF Fluid Tint Light for many years and it was fabulous. They have discontinued it though and I am struggling to find anything anywhere near as good. I find foundations too heavy. Please could you offer any recommendations.
    Question posted by: Helen
    Hi Helen, It's not uncommon to find foundations too heavy for certain skin types, particularly if you have naturally good skin and all you require is a little boost to the complexion rather than full coverage. I would recommend a tinted moisturiser instead of an actual foundation. Laura Mercier's Oil Free Tinted Moisturiser is one of our bestsellers as it's lightweight formulation blends beautifully into the skin. It provides a delicate veil of evenness to skin whilst nourishing the complexion with it's beneficial moisturising properties. Available in a wide range of build-able shades - for flexible coverage, the tinted crème includes an SPF in it for added skin protection against photo-damage. We hope you like it!
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  • Best for Blondes
    26 November 2013
    Which Unite hair products do you recommend for blonde, straight, thin, dry/damaged hair? Thanks!
    Question posted by: Lisa
    Hi Lisa, thank you for your inquiry. Whilst I would recommend the Unite Blonda Shampoo for dyed or highlighted blond hair, I would also recommend the Pureology Perfect for Platinum Shampoo. Even natural blonde hair, when exposed to sunlight, does change colour (often to a light shade or catching natural tonal highlights). Both shampoos help enhance the vibrancy and gloss of blonde hair whilst ensuring to keep away brassy, yellow tones in blonde hair. The Unite Moisturizing conditioner nourishes hair deeply to leave it much healthier and hydrated so it will certainly help with dry and damaged lengths. And lastly, when it comes to styling products which will enhance volume, be sure not to overload hair with residual product as it will just end up making hair greasy and flat due to being weighed down by the influx of product. Unite's Expanda Dust is a lightweight texturizing powder which when fluffed onto dry hair through the roots and/or lengths will help add insta-volume. But some styling is required. This video some great little tips on how to use it. The Kėrastase Couture styling range is also worth a look as it is targeted towards volumising and styling hair. Favourites include the Spray-a-porter and the Mousse Bouffant. For any more information on any of the products mentioned please just ask again!
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  • Skin Perfectors
    14 October 2013
    What are the best products to cover pigmentation?
    Question posted by: Sonia
    There are 3 ways to tackle pigmentation as just covering up shouldn't be the solution! Always fix the skin concern first, and then use make-up simply to enhance the complexion instead of cover it. La Prairie's White Caviar Illuminating Range provides optimum care against anti-ageing, pigmentation and uneven skin tone. Follow a balanced skincare routine with a great serum or primer under make-up. We recommend NARS' Optimal Brightening Concentrate ; it's radiance-boosting formula helps correct dark spots on the skin and provide a veil of light reflecting care which makes for a flawless make-up application. And lastly, mineral powder is the best way to enhance the complexion. Laura Mercier's Mineral Powder comes in a variety of shades to adapt to all skin tones and gives a light, even finish.
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  • Miracle Moisturisers
    07 August 2013
    Hi again, I just noticed that I am all out of my products of Crème de la Mer for my face. If you can recommend some things for dry skin that would be great and it has to be HYPO-Allergenic of course too. With love, Christy Bella xox
    Question posted by: Christy
    Hi Christy – of course we would be happy to help! If Crème de la Mer is what your skin has been lucky enough to be blessed with then I recommend sticking to it! The limited edition World Ocean’s Day Jar is an even better investment; it’s the classic miraculous (broth) formula in a gorgeous blue jar that represents the brand’s support towards ocean conservation efforts in the UK. A great moisturizer and a great cause; you can’t lose! As with all moisturizers I would also recommend applying a serum before especially to dry or damaged skin; Crème de la Mer’s Radiant Serum is perfect for enhancing the complexion and hydrating it for instant radiance. Another great choice is Sisley’s Global Firming Serum. The lightweight formula will balance out the richness of Crème’s moisturiser and leaves skin visibly firmer, smoother and healthier all while helping combat dryness too.
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  • Sheer Glow
    08 July 2013
    I have pale Irish skin with pink undertones and I wanted to get the Nars Sheerglow foundation. I am wary of foundations with pink undertones as it makes my face look even pinker so I was informed Nars Siberia would be a good selection. I was wondering if that sounded about right? Thanks!
    Question posted by: Katie
    Hi Katie, The NARS Sheer Glow Foundation is stunning it provides even coverage without caking and adds a natural glow to skin too. The shade Siberia is their lightest shade and comes with yellow undertones rather than pink so yes that does sound right, Gobi is also a great shade for you if you tan as it is slightly less pale white than Siberia. For truly gorgeous application I would also recommend NARS's new Light Optimizing Primer - it primes the skin for flawless application and contains an SPF to protect skin from UV damage but also from going pink/red in the sun; which would be a great benefit for your skin type. Hope that helps!
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  • Red Alert
    28 June 2013
    Sometimes my skin gets red and sore, I cleanse and moisturize,and sometimes like to leave the moisturizer on to sink into my skin, but i still get the redness sometimes.
    Question posted by: Pauline Lucy
    Using a cleanser which effectively removes dirt and make-up, and doesn’t strip skin of it’s natural oils is essential to maintaining healthy skin and alleviating redness. Pure Lochside’s Organic Cleansing Oil is just right for this! It is gentle on the skin and smells beautiful. While it is a good idea to massage moisturisers into the skin, be sure to be gentle and use soft, slow strokes that aren’t aggressive on the skin. And on days where you do find skin to be red, Dr. Nick Lowe’s Redness Relief Calming Cream helps nourish, soothe and comfort red, irritated and blotchy skin.The lightly tinted cream also helps to minimise red skin tones and provides an excellent base for make-up application.
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