The Urban Retreat Beautique is completely dedicated to your absolute satisfaction. If you have any suggestions or comments please email us at email@example.com
The Urban Retreat Beautique website is owned and operated by Urban Retreats Ltd.
Urban Retreats Ltd
26-24 Old Street
Urban Retreats Ltd is registered in England with company number 2849316.
The Urban Retreat Beautique
1 Horse Guards Avenue
These Terms and Conditions govern your use of The Urban Retreat Beautique website
(“www.beautique.com” or “www.urbanretreat.co.uk/beautique”) and your relationship
with The Urban Retreat Beautique (“Beautique”, “we” or “us”). Please read them carefully.
If you do not agree to these Terms and Conditions, please do not register for or
use The Urban Retreat Beautique website. By using The Urban Retreat Beautique website
you agree to be bound by these Terms and Conditions. Nothing in these Terms and
Conditions affects your statutory rights
All product pricing and Gifts with Purchase on The Urban Retreat Beautique may vary
from our Salon locations. Given this, our Salons will not be able to price match
with products found on The Urban Retreat Beautique and you will be charged the price
found in store at our Salon locations.
Accuracy of content
We have taken great care in the preparation of the content of this website, in particular
to ensure that the details, descriptions and prices quoted are correct at the time
of publishing. However, we will only accept orders if there are no material errors
in the description of the merchandise or its price as advertised on this website.
All prices are displayed including VAT and exclusive of delivery charges. The total
cost of your order is the price of the merchandise ordered including VAT at the
current rate and delivery charges as set out in the delivery options section of
We have made every effort to display as accurately as possible the colour of the
products that appear on the website. However, as the actual colours you see will
depend on your personal computer equipment, we cannot guarantee that your monitor's
display of any colour will accurately reflect the colour of the merchandise on delivery.
We are not responsible for the content of any off-website pages or any other websites
linked to or from this website. Links appearing on this website are for your convenience
only and are not an endorsement by us of the content, products, services or suppliers
All images of products on this site are purely for graphical representation only.
Whilst every effort is made to ensure the accuracy of the information, we accept
no responsibility for inaccurate images of products or images differing from actual
All items are subject to availability. Validly stated prices on our website
remain in effect for so long as the merchandise is available or as otherwise stated
on our website. We do not hold back orders for unavailable merchandise and
we will inform you as soon as possible if the goods you have ordered are not available.
All offers and promotions are available while stocks last. If on receipt of
your order the goods you have ordered are not available in stock, we will inform
you as soon as possible and refund or credit any sum paid by you.
There will be some times when your access to The Urban Retreat Beautique website
is restricted to allow for repairs, maintenance or improvements. If you find a fault,
please let us know by contacting firstname.lastname@example.org
Placing an order
Making a purchase could not be easier. Just browse our website, and click on any
items that you wish to buy and put them into the shopping cart. After you have finished
your selection, click on "Checkout" and you will be asked for a few details that
we need to be able to satisfy the order. Please note that a credit or debit
card is required at this stage.
You are able to correct errors on your order up to the point at which you click
on “Process My Payment” on the final page of our ordering process.
Acceptance of your order
We will notify you by email as soon as possible to acknowledge receipt of your order
and to provide you with an order number. If we are unable to fulfill your order
following this acknowledgement, we will contact you by email or telephone advising
you of this.
If an item is out of stock, the website will not let you order this item.
Our acceptance of your order will take place upon payment for the product(s) ordered.
If you require any information concerning your order please email us at email@example.com quoting your order number. We reserve the right
not to accept your order if we have identified a product or pricing error or if
we are unable to obtain authorisation for your payment. Please remember that once
we accept your submitted order for merchandise on this website, there will be a
legally binding contract.
The price of our products is as shown on our website. The total price, including
delivery, will be shown at the ‘checkout’ prior to submitting your final order.
If, by mistake, we have under-priced a product, we will inform you as soon as possible
and offer you the option of reconfirming your order at the correct price or canceling
your order. If you cancel, we will refund or recredit any sum paid by you.
All our prices are in UK pounds. We accept all major credit cards. Payment
will be debited and cleared from your account at the point at which your order is
Credit Card Security
All credit/debit card numbers are encrypted in the software when the order
is placed, using 128 bit SSL encryption to secure the transaction between us and
the user. All data is then passed directly to the Barclays MPI ePDQ payment engine
again using 128 Bit SSL encryption and is stored within a Barclays Group Security
approved infrastructure. The card number details are never stored by The Urban
Retreat Beautique, providing added security.
Your credit card company may also carry out security checks to confirm that your
order is genuine. If the issuer of your payment card refuses to pay or does
not for any reason authorise payment to The Urban Retreat Beautique, we will not
be liable for any delay or non-delivery of merchandise. Risk in the merchandise
transfers to you upon delivery.
All orders are subject to our own security and credit card verification procedures.
Urban Retreats Ltdreserves the right to withhold any order that has failed to be
verified. Should there be any problem with verification of your card details
you will be notified during your payment transaction being cleared by Barclays ePDQ
and then by email.
We confirm that we comply with the PCI DSS standards.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your
consent, we will validate name, address and other personal information supplied
by you during the order process against appropriate third party databases. By accepting
these terms and conditions you consent to such checks being made. In performing
these checks personal information provided by you may be disclosed to a registered
Credit Reference Agency which may keep a record of that information. You can rest
assured that this is done only to confirm your identity, that a credit check is
not performed and that your credit rating will be unaffected. All information provided
by you will be treated securely and strictly in accordance with the Data Protection
FREE DELIVERY & RETURNS ON ALL UK ORDERS OVER £30
FREE INTERNATIONAL DELIVERY ON ALL ORDERS OVER £150
Please be aware there will be a slight delay in order dispatches. Normal dispatch time will resume from Monday 29th June.
Should you require a faster delivery service you may select alternative delivery
options at "checkout" prior to confirming your order.
Packing and Delivery charges are:
- UK First Class delivery £3.50 (1-3 working days)
- UK Courier Delivery (Guaranteed next day) £5.95 Only available when ordering before
2pm Monday-Thursday. Not available on fragrance products.
We also deliver internationally. The charges for Europe are as follows:
- Europe Zone 1 (Belgium, Denmark, France, Germany, Greenland, Ireland, Luxembourg,
- Standard Delivery £7.50 (3-5 days)
- Premium Delivery £15.00 (2 days)
- Europe Zone 2 (Austria, Czech Republic, Finland, Iceland, Italy, Liechtenstein,
Monaco, Norway, Poland, Portugal, Spain, Sweden, Switzerland)
- Standard Delivery £8.50 (5-7 days)
- Premium Delivery £17.00 (3-4 days)
- Europe Zone 3 (Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia,
Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Ukraine)
- Standard Delivery £8.95(6-8 days)
- Premium Delivery £17.00(3-5 days)
For the Rest of the World:
- Standard Air Mail £10.95 (10 days)
- Faster Courier Delivery £25.00 (2 days)
All orders over £35.00 are RECORDED and this delivery service requires a signature
so please specify an address where someone will be able to sign for your parcel.
Reasonable allowance should be made for orders made over the weekend and at National
Holidays. We do our best to deliver within 30 days of the date of your order but
if we cannot do so we will inform you as soon as possible and you will be entitled
to cancel the order. If you do so we will refund or re-credit any sum paid
by you. We shall not be liable for loss occasioned by any reasonable or unavoidable
*Unfortunately due to international delivery restrictions out of our control we are unable to ship perfumes, aerosols or nail polish outside of the UK.
Returning Unwanted items
For hygiene reasons we can only accept returns on items that have not been opened*,
used or tampered with. All UK returns must be received back at our warehouse address within 30 days of the date your order shipped from us (that's the date and time you received your dispatch email). For international orders, packages must be received by our warehouse within 60 days of the date your order was shipped from us. Please email us at firstname.lastname@example.org notifying us that you intend to return the items
to us. You must return the products to us at the time of cancellation and we will
credit your credit/debit card with the price of the products within 30 days after
we have received the notice of cancellation. We will notify you by email once your
refund has been processed. We regret we cannot refund any of the original packing
and postage costs however we do include a postage stamp in all our UK orders so
returning is free and easy, for international orders our policy is slightly different,
please contact our customer service team at email@example.com to advise you on the best return method.
*Due to health code regulations all Vicki Ullah hair pieces cannot be returned or
exchanged. Any items returned to us will be discarded and no refunds or exchanges
will be issued regardless of condition or packaging.
Damaged or Faulty Items
We take great care in packing our orders to ensure items are received in the same
condition as they leave us. On the rare occasion damaged or faulty items are received
it is our intension to resolve this issue as soon as possible. Please contact at
firstname.lastname@example.org if you consider
the item you have received is damaged or faulty and where possible please provide
an image. We will then advise on what to do next.
To return an item to us, please use the returns form that was included in the documentation
you received with your order. Please include your details including your name, email
address, the order number and the reason for the return. Please ensure that any
returned goods are properly packed to avoid breakages. You should return products
to Returns Department, Urban Retreats Ltd, Unit 5, 3 St Leonards Road, London, NW10
6SX, UK, enclosing the returns form. Please return your package by recorded delivery
(retaining your recorded delivery receipt as proof of postage) using the pre-printed
shipping label supplied with your order documentation. For further information and
assistance please contact email@example.com
Wrong Item Received
On the rare occasion that the wrong item has been sent to you please contact our
customer service team at firstname.lastname@example.org,
it is our intention to resolve this matter as quickly as possible and we will advise
you on returning the wrong item to us so we can swiftly send you the correct one.
If you are unsatisfied with any aspect of your order please contact us at email@example.com to let us know.
We are committed to protecting your privacy. We will only use the information that
we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order
and second, to provide you with the best possible service.
We will never collect sensitive information about you without your explicit consent.
The personal information which we hold will be held securely in accordance with
our internal security policy.
How do we use your information?
When you interact with The Urban Retreat Beautique website, we sometimes collect
personal information about you. This section tells you what to expect when we collect
your personal data, how we use it and what is the scope of it. It applies to visitors
of our website and people who use our services: for example, people who subscribe
to our newsletter, place an order with us, write a review, ask a question.
When someone visits The Urban Retreat Beautique
we collect standard internet log information and details of visitor behaviour patterns.
We do this to find out things such as the number of visitors to the various parts
of the site. We collect this information in a way which does not identify anyone.
We do not make any attempt to find out the identities of those visiting our website.
We will not associate any data gathered from this site with any personally identifying
information from any source.
We also collect personally identifiable information through our website, whenever
we do this we will explain what we intend to do with it. For example, when you place
an order or buy a gift voucher for a friend we need to hold personal information
including your name, email address, phone numbers, home address, shipping and credit/debit
card billing address(es) so that we can process and fulfill your order.
to allow us to analyse generic visitor behaviour. Just to enumerate some,
interact with social networks like Facebook, Twitter and Pinterest. We collect data
about visitors behavious on our site's, but when analysing this information we are
not interested in individuals, but our visitors as a total.
What are cookies?
Cookies are small text files, typically of letters and numbers, that are placed
on your computer by websites that you visit. Each website can send its own cookie
to your browser if your browser's preferences allow it, but your browser only permits
a website to access the cookies it has already sent to you, not the cookies sent
to you by other websites.
Users have the opportunity to set their browser to accept all cookies, to notify
them when a cookie is issued, or not to receive cookies at any time. The last of
these means that certain personalised features cannot then be provided to that user
and accordingly they may not be able to take full advantage of all of the website's
To read more about browser cookies, check out the information provided by the Interactive
Advertising Bureau at http://www.allaboutcookies.org
, you will find also how to change your browser's cookie preferences.
Some cookies we use are stricly necessary for the function of the website, like
remembering the items in your shopping basket while you navigate the website or
through the ordering process.
We also use so called 'analytical cookies' which collect anonymous traffic data
about your use of this website, like your operating system and browser version you
using, which pages you visit. Analyzing these helps us provide a more personalized
user experience for you, help us improve the site and the services we offer.
Other cookies allow you to interact with social networks like Facebook, Twitter
Your Privacy Choices
- You may review and correct your personal information and preferences by accessing
your Account on The Urban Retreat Beautique or
alternatively, you can check the information that we hold about you by emailing
us at firstname.lastname@example.org. If you
find any inaccuracies we will delete or correct it promptly.
- You may opt-out of emails from us : to do this, click on the unsubscribe link placed
at the bottom of each of our newsletters.
- You may turn off cookies in your browser : click on the "Help" menu of your web-browser
or visit the http://www.allaboutcookies.org
website to find out how to change your cookie preferences.
How to enable cookies in your browser.
- Click on 'Tools' at the top of your browser window and select Options
- Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content
- Now select 'Allow local data to be set'
- Click on 'Tools' at the top of your browser window and select Options
- Then select the Privacy icon
- Now select 'Remeber History' from the drop down
- Click on 'Tools' at the top of your browser window and select 'Internet options'
, then click the 'Privacy' tab
- Your Privacy level now needs to be set to Medium or below, which will enable cookies
in your browser
- Settings above Medium (i.e. Medium High) will disable cookies
- Click on the 'Opera' icon at the top left of the browser
- Select 'settings' > 'Preferences' from the drop down menu
- Now click the advanced tab and under cookies select 'Accept cookies'
- Click the edit tab at the top left of your screen or the cog logo from the top right
- Then choose 'preferences' from the dialogu pop-up box
- The make sure Block cookies 'From third parties and advertisers' is selected
The following table explains what cookies we use and what is their purpose.
(International Chamber of Commerce guide)
||This cookie uniquely identifies the current clients to the Web server. By using
this the website will remember the items you placed in your shopping basket.
||By using this the website will remember the fact that you are logged in.
||These are Google Analytics Cookies, used by the service offered by Google that generates
detailed statistics about the visitors to a website.
|These cookies are linked to services provided by Twitter. Twitter provides these
services in return for recognising that you have visited our website.
Privacy at Twitter
||These cookies are linked to services provided by Facebook, such as the Facebook
Privacy at Facebook
||These cookies are linked to services provided by Pinterest. Pinterest provides these
services in return for recognising that you have visited our website.
Privacy at Pinterest
Copyright and Trade Marks
All content of this site, including text, images, source codes, logos, icons and
photos and all other material, is the property of Urban Retreats Ltdor its content
providers and is protected by copyright, trademarks, database and other intellectual
The site is for personal use only and users may not exploit any part of the content
in any way without the written permission of the copyright owner. All rights reserved.
Permission is granted to print and electronically copy portions of The Urban Retreat
Beautique site for the sole purpose of placing an order with The Urban Retreat Beautique
or using this website as a shopping resource. Any other use of this website and
its materials, including reproduction for purposes other than those noted above,
modification, distribution, or republication without the prior written permission
of The Urban Retreat Beautique, is strictly prohibited. The Urban Retreat
Beautique does not make any warranty or representation in respect of any other trade
mark and the trade marks of the brands featured on The Urban Retreat Beautique belongs
to their respective owners.
Data Protection and Registration
We are registered under the Data Protection Act 1998 (Registration P29375346) and
are fully committed to protecting your privacy. We will only use the information
that we collect about you lawfully in accordance with the Data Protection Act.
In order to make a purchase through The Urban Retreat Beautique website or to use
some of the services or features made available to you on our website you will be
required to register. When you register with The Urban Retreat Beautique you
must ensure that the details provided by you on registration or at any time are
correct and complete. You must inform us promptly of any changes to the information
that you provided when registering as a Beautique member by updating your personal
details in the Beautique members’ area. We may change registration requirements
from time to time.
When you register to use The Urban Retreat Beautique we will ask you for a password.
You must keep this password confidential and must not let anyone else use it. You
are responsible for all activities and orders that are submitted using your password.
If you think anyone else has your password, please let us know so that we can cancel
We may suspend or cancel your registration immediately at our reasonable discretion
or if you breach any of your obligations under these Terms and Conditions.
We collect information about you for two reasons: firstly, to process your order
and secondly to provide you with the best possible service. When you make
a purchase from our website, we collect certain personal information from you –
for example and not limited to, your name, email address, payment address and details.
All such information is held on our secure servers.
We will not e-mail you in the future unless you have given us your consent. We will
not pass your e-mail address to other trusted traders unless you agree. We
will never collect sensitive information about you without your explicit consent.
Please note that we will never email you to request your payment details. Should
you receive any suspicious emails from The Urban Retreat Beautique please forward
them to email@example.com for
The information we hold will be accurate and up to date. You can check the information
that we hold about you by emailing us. If you find any inaccuracies we will delete
or correct them promptly. The personal information which we hold will be held securely
in accordance with our internal security policy and the law.
If you are under 18, we require that you inform a parent or guardian about Beautique’s
If we intend to transfer your information outside the EU (European Union) we will
always obtain your consent first. We may use technology to track the patterns of
behaviour of visitors to our site. This can include using a "cookie" which would
be stored on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you modify
your browser settings.
Your privacy is of the highest importance to us, and we promise never to release
your personal details to any outside company for mailing or marketing purposes.
By visiting The Urban Retreat Beautique, you are accepting and consenting to the
In order to be entered into any of our online competitions all entries must adhere
to the house competition rules. Entries will only be accepted if the competition
requirements have been filled out. Entry requirements will change depending on the
competition but usually we will expect entrants to provide an answer to a question,
their name, and email address. All competition entrants will automatically be added
to the beautique.com newsletter mailing list, by entering the competition all entrants
agree to this and have the option of opting out via the opt-out button on the first
email sent to them. Winners will be picked either according to the individual competition
rules or at random. Prizes will only contain what is listed in the competition description
and nothing else. In the case where beautique.com are no longer able to provide
the prize, the winner will be provided with an item that matches the value of the
original prize. Travel costs of prizes will only be provided if declared in the
Twitter Competition Rules:
1. Users with ghost accounts and several different accounts they enter from will be ineligible to win
2. Users posting the same tweet repeatedly will be ineligible to win
3. Only entries using the relevant hash tag are eligible to win
4. All users entering must comply with the full Twitter Rules
The Urban Retreat Beautique may withdraw any part of the website, or may refuse
you access to the web site at any time if we consider it necessary. We reserve
the right to change these terms and conditions from time to time and we encourage
you to review them as often as possible. Any changes are effective immediately upon
posting to the website.
These Terms and Conditions shall be governed by and construed in accordance with
the laws of England and Wales and any disputes will be decided only by the courts
of England (or any other part of the UK were you reside). Any contracts between
you and us are concluded in English.
The purchase of merchandise through The Urban Retreat Beautique website is strictly
limited to parties who can lawfully enter into and form contracts on the website
in accordance with English law.