Terms & Conditions
About us /
Contact us / Accuracy of content
/ Placing an order / Ordering errors /
Acceptance of your order / Payment
/ Credit Card Security /
Privacy Policy / Protecting Your
Security / Availability
/ Delivery / Returns
policy / Complaints
/ Copyright and Trade Marks
/ Data Protection and Registration
/ Competitions /
General
About Us
The Urban Retreat Beautique is completely dedicated to your absolute satisfaction.
If you have any suggestions or comments please email us at
enquiries@beautique.com
The Urban Retreat Beautique website is owned and operated by Beautique UK Ltd, registered
office: Barbican House, 26-24 Old Street, London, EC1V 9QQ, UK. (Beautique UK Ltd
is registered in England with company number 5708889). Beautique headquarters
office: 13A North Audley Street, London, W1K 6ZA.
These Terms and Conditions govern your use of The Urban Retreat Beautique website
(“www.beautique.com” or “www.urbanretreat.co.uk/beautique”) and your relationship
with Beautique (“Beautique”, “we” or “us”). Please read them carefully. If
you do not agree to these Terms and Conditions, please do not register for or use
The Urban Retreat Beautique website. By using The Urban Retreat Beautique website
you agree to be bound by these Terms and Conditions. Nothing in these Terms and
Conditions affects your statutory rights
All product pricing and Gifts with Purchase on The Urban Retreat Beautique may vary
from our Salon locations. Given this, our Salons will not be able to price match
with products found on The Urban Retreat Beautique and you will be charged the price
found in store at our Salon locations.
Contact us
The best way to contact us is via email at:
enquiries@beautique.com
Before you do, save time by checking our frequently asked
questions in case you find the information you need there.
For PR enquiries please contact:
pr@urbanretreat.co.uk
Fax us on: 08712 310 373
Or send any correspondence to:
Customer Services
Beautique UK Ltd Unit 5, Number 3
St Leonards Road
Park Royal
LONDON
NW10 6SX
United Kingdom
If you would like to sell your products on The Urban Retreat Beautique please email
us at: brands@urbanretreat.co.uk
If you would like to work for us, do check out our vacancies at: www.urbanretreat.co.uk/The_Beautique/Jobs.aspx
Don’t forget to tell your friends about us!
Accuracy of content
We have taken great care in the preparation of the content of this website, in particular
to ensure that the details, descriptions and prices quoted are correct at the time
of publishing. However, we will only accept orders if there are no material errors
in the description of the merchandise or its price as advertised on this website.
All prices are displayed including VAT and exclusive of delivery charges. The total
cost of your order is the price of the merchandise ordered including VAT at the
current rate and delivery charges as set out in the delivery options section of
this website.
We have made every effort to display as accurately as possible the colour of the
products that appear on the website. However, as the actual colours you see will
depend on your personal computer equipment, we cannot guarantee that your monitor's
display of any colour will accurately reflect the colour of the merchandise on delivery.
We are not responsible for the content of any off-website pages or any other websites
linked to or from this website. Links appearing on this website are for your convenience
only and are not an endorsement by us of the content, products, services or suppliers
connected therewith.
All images of products on this site are purely for graphical representation only.
Whilst every effort is made to ensure the accuracy of the information, we accept
no responsibility for inaccurate images of products or images differing from actual
products received.
Placing an order
Making a purchase could not be easier. Just browse our website, and click on any
items that you wish to buy and put them into the shopping cart. After you have finished
your selection, click on "Order" and you will be asked for a few details that we
need to be able to satisfy the order. Please note that a credit or debit card
is required at this stage.
Ordering errors
You are able to correct errors on your order up to the point at which you click
on “submit order” on the final page of our ordering process.
Acceptance
of your order
We will notify you by email as soon as possible to acknowledge receipt of your order
and to provide you with an order number. If we are unable to fulfill your order
following this acknowledgement, we will contact you by email or telephone advising
you of this.
If an item is out of stock, the website will not let you order this item.
Our acceptance of your order will take place upon payment for the product(s) ordered.
If you require any information concerning your order please email us at
enquiries@beautique.com quoting your order number. We reserve the right
not to accept your order if we have identified a product or pricing error or if
we are unable to obtain authorisation for your payment. Please remember that once
we accept your submitted order for merchandise on this website, there will be a
legally binding contract.
Payment
The price of our products is as shown on our website. The total price, including
delivery, will be shown at the ‘checkout’ prior to submitting your final order.
If, by mistake, we have under-priced a product, we will inform you as soon as possible
and offer you the option of reconfirming your order at the correct price or canceling
your order. If you cancel, we will refund or recredit any sum paid by you.
All our prices are in UK pounds. We accept all major credit cards. Payment
will be debited and cleared from your account at the point at which your order is
dispatched.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over
the Internet. All credit/debit card numbers are encrypted in the software
when the order is placed, using 128 bit SSL encryption to secure the transaction
between us and the user. All data is then passed directly to the Barclays MPI ePDQ
payment engine again using 128 Bit SSL encryption and is stored within a Barclays
Group Security approved infrastructure. The card number details are never
stored by The Urban Retreat Beautique, providing added security.
Your credit card company may also carry out security checks to confirm that your
order is genuine. If the issuer of your payment card refuses to pay or does
not for any reason authorise payment to The Urban Retreat Beautique, we will not
be liable for any delay or non-delivery of merchandise. Risk in the merchandise
transfers to you upon delivery.
All orders are subject to our own security and credit card verification procedures.
Beautique UK Ltd reserves the right to withhold any order that has failed to be
verified. Should there be any problem with verification of your card details
you will be notified during your payment transaction being cleared by Barclays ePDQ
and then by email.
Privacy
We are committed to protecting your privacy. We will only use the information that
we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order
and second, to provide you with the best possible service.
The type of information we will collect about you includes: your name, address,
phone number, and e-mail address.
We will never collect sensitive information about you without your explicit consent
You can check the information that we hold about you by emailing us. If you find
any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with
our internal security policy.
We may use technology to facilitate in your use of the site. This can include using
a ‘cookie’ which would be stored on your browser. You can usually modify your browser
to prevent this happening. The information collected in this way can be used to
make it easier for you to access and log-onto the website, unless you modify your
browser settings.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your
consent, we will validate name, address and other personal information supplied
by you during the order process against appropriate third party databases. By accepting
these terms and conditions you consent to such checks being made. In performing
these checks personal information provided by you may be disclosed to a registered
Credit Reference Agency which may keep a record of that information. You can rest
assured that this is done only to confirm your identity, that a credit check is
not performed and that your credit rating will be unaffected. All information provided
by you will be treated securely and strictly in accordance with the Data Protection
Act 1998.
Availability
All items are subject to availability. Validly stated prices on our website
remain in effect for so long as the merchandise is available or as otherwise stated
on our website. We do not hold back orders for unavailable merchandise and
we will inform you as soon as possible if the goods you have ordered are not available.
All offers and promotions are available while stocks last. If on receipt of
your order the goods you have ordered are not available in stock, we will inform
you as soon as possible and refund or credit any sum paid by you.
There will be some times when your access to The Urban Retreat Beautique website
is restricted to allow for repairs, maintenance or improvements. If you find a fault,
please let us know by contacting enquiries@Beautique.com
Delivery
Should you require a faster delivery service you may select alternative delivery
options at "checkout" prior to confirming your order.
Want your order to arrive before Christmas? Our table below provides all of our standard and premium delivery dates for all our delivery locations.
Order before 2pm on each date provided below to guarantee you receive your order before Christmas.
Standard Delivery
Premium Delivery
UK
20th December
22nd December (next day)
Europe Zone 1
12th December
19th December
Europe Zone 2
12th December
19th December
Europe Zone 3
9th December
19th December
USA and Canada
9th December
19th December
Rest of the World
5th December
19th December
Packing and Delivery charges are:
- UK First Class delivery £3.50 (1-3 working days)
- UK Courier Delivery (Guaranteed next day) £5.95 Only available when ordering before
2pm Monday-Thursday. Not available on fragrance products.
We also deliver internationally. The charges for Europe are as follows:
- Europe Zone 1 (Belgium, Denmark, France, Germany, Greenland, Ireland, Luxembourg,
Netherlands)
- Standard Delivery £7.50 (3-5 days)
- Premium Delivery £15.00 (2 days)
- Europe Zone 2 (Austria, Czech Republic, Finland, Iceland, Italy, Liechtenstein,
Monaco, Norway, Poland, Portugal, Spain, Sweden, Switzerland)
- Standard Delivery £8.50 (5-7 days)
- Premium Delivery £17.00 (3-4 days)
- Europe Zone 3 (Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia,
Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Ukraine)
- Standard Delivery £8.95(6-8 days)
- Premium Delivery £17.00(3-5 days)
For the Rest of the World:
- Standard Air Mail £10.95 (10 days)
- Faster Courier Delivery £25.00 (2 days)
For the Rest of the World (including the USA and Canada):
- Standard Air Mail £9.50 (5-7 days)
- Faster Courier Delivery £25.00 (2 days)
All orders over £35.00 are RECORDED and this delivery service requires a signature
so please specify an address where someone will be able to sign for your parcel.
Reasonable allowance should be made for orders made over the weekend and at National
Holidays. We do our best to deliver within 30 days of the date of your order but
if we cannot do so we will inform you as soon as possible and you will be entitled
to cancel the order. If you do so we will refund or re-credit any sum paid
by you. We shall not be liable for loss occasioned by any reasonable or unavoidable
delay.
Returns Policy
We offer a refund on any faulty products.
You have the right to cancel your order within 7 working days of receipt of the
goods if you send us a notice of cancellation in writing (email, fax or post) and
return the goods to us in their original, unopened and unused condition.
You must return the products to us at the time of cancellation and we will credit
your credit/debit card with the price of the products within 30 days after we have
received the notice of cancellation. We will notify you by email once your
refund has been processed. We regret we cannot refund any packing and postage
costs.
All refunds will be made to the original payment card used.
To return an item to us, please use the returns form that was included in the documentation
you received with your order. Please include your details including your name,
email address, the order number and the reason for the return. Please ensure
that any returned goods are properly packed to avoid breakages. You should return
products to Returns Department, Beautique UK Ltd, Unit 5, 3 St Leonards Road, London,
NW10 6SX, UK, enclosing the returns form. Please return your package by recorded
delivery (retaining your recorded delivery receipt as proof of postage) using the
pre-printed shipping label supplied with your order documentation. For further information
and assistance please contact enquiries@beautique.com
Complaints
We aim to deal with any complaints in a fair, confidential, swift and effective
way. They should be directed via the email link
enquries@beautique.com. Please include full contact details in addition
to your e-mail address together with an order number where appropriate.
Copyright
and Trade Marks
All content of this site, including text, images, source codes, logos, icons and
photos and all other material, is the property of Beautique UK Ltd or its content
providers and is protected by copyright, trademarks, database and other intellectual
property rights.
The site is for personal use only and users may not exploit any part of the content
in any way without the written permission of the copyright owner. All rights reserved.
Permission is granted to print and electronically copy portions of The Urban Retreat
Beautique site for the sole purpose of placing an order with The Urban Retreat Beautique
or using this website as a shopping resource. Any other use of this website and
its materials, including reproduction for purposes other than those noted above,
modification, distribution, or republication without the prior written permission
of The Urban Retreat Beautique, is strictly prohibited. The Urban Retreat
Beautique does not make any warranty or representation in respect of any other trade
mark and the trade marks of the brands featured on The Urban Retreat Beautique belongs
to their respective owners.
Data Protection and Registration
We are registered under the Data Protection Act 1998 (Registration P29375346) and
are fully committed to protecting your privacy. We will only use the information
that we collect about you lawfully in accordance with the Data Protection Act.
In order to make a purchase through The Urban Retreat Beautique website or to use
some of the services or features made available to you on our website you will be
required to register. When you register with The Urban Retreat Beautique you
must ensure that the details provided by you on registration or at any time are
correct and complete. You must inform us promptly of any changes to the information
that you provided when registering as a Beautique member by updating your personal
details in the Beautique members’ area. We may change registration requirements
from time to time.
When you register to use The Urban Retreat Beautique we will ask you for a password.
You must keep this password confidential and must not let anyone else use it. You
are responsible for all activities and orders that are submitted using your password.
If you think anyone else has your password, please let us know so that we can cancel
it.
We may suspend or cancel your registration immediately at our reasonable discretion
or if you breach any of your obligations under these Terms and Conditions.
We collect information about you for two reasons: firstly, to process your order
and secondly to provide you with the best possible service. When you make
a purchase from our website, we collect certain personal information from you –
for example and not limited to, your name, email address, payment address and details.
All such information is held on our secure servers.
We will not e-mail you in the future unless you have given us your consent. We will
not pass your e-mail address to other trusted traders unless you agree. We
will never collect sensitive information about you without your explicit consent.
Please note that we will never email you to request your payment details. Should
you receive any suspicious emails from The Urban Retreat Beautique please forward
them to enquiries@beautique.com for
investigation.
The information we hold will be accurate and up to date. You can check the information
that we hold about you by emailing us. If you find any inaccuracies we will delete
or correct them promptly. The personal information which we hold will be held securely
in accordance with our internal security policy and the law.
If you are under 18, we require that you inform a parent or guardian about Beautique’s
privacy policy as well as requiring their consent to the privacy policy before ordering
on line.
If we intend to transfer your information outside the EU (European Union) we will
always obtain your consent first. We may use technology to track the patterns of
behaviour of visitors to our site. This can include using a "cookie" which would
be stored on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you modify
your browser settings.
Your privacy is of the highest importance to us, and we promise never to release
your personal details to any outside company for mailing or marketing purposes.
By visiting The Urban Retreat Beautique, you are accepting and consenting to the
practices described in this Privacy Policy and the Terms and Conditions.
Competitions
In order to be entered into any of our online competitions all entries must adhere
to the house competition rules. Entries will only be accepted if the competition
requirements have been filled out. Entry requirements will change depending on the
competition but usually we will expect entrants to provide an answer to a question,
their name, and email address. All competition entrants will automatically be added
to the beautique.com newsletter mailing list, by entering the competition all entrants
agree to this and have the option of opting out via the opt-out button on the first
email sent to them. Winners will be picked either according to the individual competition
rules or at random. Prizes will only contain what is listed in the competition description
and nothing else. In the case where beautique.com are no longer able to provide
the prize, the winner will be provided with an item that matches the value of the
original prize. Travel costs of prizes will only be provided if declared in the
competition’s description.
General
The Urban Retreat Beautique may withdraw any part of the website, or may refuse
you access to the web site at any time if we consider it necessary. We reserve
the right to change these terms and conditions from time to time and we encourage
you to review them as often as possible. Any changes are effective immediately upon
posting to the website.
These Terms and Conditions shall be governed by and construed in accordance with
the laws of England and Wales and any disputes will be decided only by the courts
of England (or any other part of the UK were you reside). Any contracts between
you and us are concluded in English.
The purchase of merchandise through The Urban Retreat Beautique website is strictly
limited to parties who can lawfully enter into and form contracts on the website
in accordance with English law.