Beauty Therapist

Primary Objective

To carry out beauty treatments to the highest professional standard and in line with Urban Retreat guidelines with due care and attention and sensitivity to client’s needs. Maintaining and delivering superior customer service and aftercare.

Key Skills

Essential Skills

• Completion of accredited Beauty Therapy qualification ( Min NVQ 3)
• Minimum 3 Years experience in massage therapy
• Fluency in English
• Passes excellent written, verbal skills
• Demonstrate excellent time management and organization skills
• Excellent people skills
• Ability to interact and understand clients needs and ability to provide unsurpassed customer service
• Ability to think and respond quickly to problems at hand
• Maintain professional appearance, behaviour, integrity to guest and fellow employees
• Ability to work cohesively with other employees as part of a team
• Ability to maintain discretion and confidentiality of all guests
• Ability to work evenings ,weekends, public holidays, when business requires
• Ability to adhere to company policies and procedures

Desireable Skills

• Hot waxing experience or qualification
• Experience in one or more of the following brands: Dr Murad, Temple Spa Aveda, Guinot, La Prairie, Thalgo, Crème de la Mer, Natura Bisse and Dermalogica
• Retail Sales Experience

Attributes

• Professional attitude
• Calm, patient and discreet
• Demonstrates pride and enjoyment in their work and in upholding their professional standards
• Flexibility
• Ability to work well within a team and also under own initiative
• Ability to manage workload unsupervised
• Committed to providing excellent customer service
• Ability to achieve retail targets

Physical Requirements

• Ability to continuously stand, walk or bend
• Ability to lift objects up to 10kg
• Ability to do repetitive movements such as sitting, standing, walking, bending, kneeling, ascending and descending stairs
• Use of hands, fingers, forearm and entire body to provide body massage treatment which is continuous.